Shipping & Return Policy

Shipping costs apply to U.S. delivery addresses within the Lower 48 states only.
Orders to Alaska and Hawaii are subject to increased shipping costs.
APO/FPO may require special handling and additional shipping and handling fees.
Canceling items may be subject to a cancellation fee and partial refund.
Combining orders or changing your shipping address may affect shipping costs.
Please contact us for Expedited order request. Since orders are shipped on a first come first serve basis. Rescue Response Gear is not responsible for gear that is not delivered on time.
Return and Exchange items may be subject to a 15% restocking fee unless there was an error or mis-shipment made by Rescue Response Gear and/or affiliate vendors.
Shipping costs are not refunded for returns or exchanges unless there was an error or mis-shipment made by Rescue Response Gear and/or affiliate vendors.
Rescue Response Gear reserves the right to adjust any or all policy documents without warning or notice.
Rescue Response Gear reserves the right to cancel and refund any order without notice.

Contact Customer Service for a Return Materials Authorization (RMA) number before returning any merchandise for any reason.
Return items must be in as-new, unused and in resellable condition.
RRG is not responsible for any merchandise returned without an RMA number.
Returned merchandise will be inspected and may be subject to a restocking fee.
Rescue Response Gear and affiliate vendors hold the right to not refund returned items if they have been used, damaged and/or are in non-resellable condition.
Absolutely no returns on rope, webbing, webbing products, videos or sale items unless the item was received in a damaged condition and a RMA number was requested within 5 days of receipt of shipment.
On all other returns, an RMA must be requested within 15 days of the invoice date.

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