RLA Terms, Privacy, Safety, Assumption of Risk, Waiver & Release Agreement
Red Ibex Solutions, Inc. / Rigging Lab Academy
Effective Date: September 16, 2026
This Terms, Privacy, Safety, Assumption of Risk, Waiver & Release Agreement (“Agreement”) governs access to and use of the Rigging Lab Academy website, memberships, courses, videos, educational materials, tools, downloads, communications, and related services.
Rigging Lab Academy (“RLA”) is operated by Red Ibex Solutions, Inc. References in this Agreement to “RLA,” “we,” “us,” or “our” mean Red Ibex Solutions, Inc. and Rigging Lab Academy, as applicable. References to “you” or “user” include the individual accessing RLA and, where applicable, an organization purchasing, administering, or providing RLA access.
By creating an account, purchasing or renewing a membership, accessing RLA services, or affirmatively accepting this Agreement at checkout, you acknowledge that you have read, understand, and agree to this Agreement in its entirety.
If you do not agree to this Agreement, do not purchase, access, or use RLA services.
1. Acceptance of Agreement
By accessing or using RLA, you agree to be bound by this Agreement.
When acceptance is presented through an electronic checkbox, membership registration, purchase, renewal, account creation, or similar electronic process, your electronic acceptance constitutes your agreement to the entire Agreement, including its privacy, safety, assumption of risk, waiver, release, limitation of liability, and indemnification provisions.
If you accept this Agreement on behalf of a company, fire department, rescue organization, governmental entity, training organization, employer, agency, or other organization, you represent that you have authority to bind that organization to this Agreement.
This Agreement applies to all visitors, users, subscribers, members, organizational account administrators, and persons accessing RLA through an authorized membership.
2. Rigging Lab Academy Services
RLA provides subscription-based and other access to educational resources relating to rigging, rope rescue, technical rescue, mechanical systems, anchors, high-directional systems, equipment, operational concepts, training doctrine, and related subjects.
RLA may provide courses, videos, written materials, illustrations, calculators, reference materials, completion records, educational tools, downloadable materials, and other resources.
RLA does not certify an individual’s operational competency, physical ability, judgment, qualification, or readiness to perform technical rescue or rigging activities.
Any course-completion certificate issued by RLA documents completion of designated educational material only. Unless expressly stated otherwise, it is not a professional license, governmental credential, industry certification, or determination of operational competency.
3. Educational Nature of Content
RLA is an educational resource.
Content is intended to improve knowledge, understanding, preparation, and professional development. It does not replace hands-on training, supervised practical instruction, competent operational leadership, manufacturer instructions, site-specific planning, organizational procedures, or any training or qualification required by law, regulation, an Authority Having Jurisdiction (“AHJ”), employer, agency, department, or professional standard.
Technical rescue and rigging systems are affected by factors that cannot be fully evaluated through online education, including equipment condition, anchor integrity, terrain, environmental conditions, system geometry, load, personnel, competency, supervision, communications, and changing operational circumstances.
Examples, demonstrations, diagrams, calculations, illustrations, configurations, and techniques presented by RLA demonstrate educational concepts under particular conditions. They are not representations that the same configuration, system, equipment, calculation, or technique is appropriate for every situation.
The user remains responsible for determining whether and how information obtained through RLA may appropriately be applied.
4. User Accounts and Membership Access
Certain RLA services require an account or active membership.
You are responsible for maintaining the security and confidentiality of your login credentials and for activity occurring through your account.
Account access may be shared, assigned, or distributed only as expressly permitted by the membership level or organizational arrangement purchased from RLA.
You may not circumvent account restrictions, simultaneous-use restrictions, membership limits, access controls, security measures, or other technical limitations governing use of RLA.
You must promptly notify RLA if you become aware of unauthorized access to or use of your account. RLA may take reasonable steps to protect account security, including requiring password changes, limiting simultaneous access, suspending questionable access, or requesting verification of account ownership.
5. Payment, Subscription, Renewal and Cancellation
Membership fees and other charges are due according to the terms displayed at the time of purchase.
Where a membership is sold as an automatically renewing subscription, the subscription will continue and the applicable payment method may be charged at renewal unless the membership is canceled before the applicable renewal date.
The price, billing frequency, renewal period, and other material purchase terms will be displayed as part of the applicable purchase or checkout process.
Cancellation stops future renewal according to the applicable membership terms. Cancellation does not ordinarily create a refund for a period already purchased or accessed except where RLA expressly agrees otherwise or where required by law.
Digital materials and membership access may be non-refundable after access has been provided, subject to applicable law and any refund terms presented at purchase.
RLA may change membership prices, structures, features, or offerings prospectively. Changes affecting future renewals will be communicated where required by applicable law.
6. Intellectual Property and Permitted Use
Unless otherwise stated, RLA content is owned by or licensed to Red Ibex Solutions, Inc.
Protected content includes, without limitation, videos, written lessons, photographs, diagrams, illustrations, graphics, course structures, downloadable materials, worksheets, training resources, logos, trademarks, and other educational materials.
Purchasing access to RLA grants you a limited, revocable, non-exclusive right to access and use materials for authorized educational purposes.
Without written authorization, you may not:
- reproduce or republish substantial portions of RLA materials;
- sell, sublicense, redistribute, or commercially exploit RLA content;
- create unauthorized derivative commercial products from RLA materials;
- make RLA materials available through another training platform, website, membership, database, or file-sharing system;
- remove copyright, trademark, attribution, or proprietary notices;
- systematically download, scrape, capture, or archive materials beyond normal authorized use; or
- use another person’s membership or provide unauthorized access to RLA content.
Nothing in this Agreement transfers ownership of RLA intellectual property to the user.
7. SAFETY AND USER RESPONSIBILITY
Technical rescue, rope rescue, rigging, work at height, equipment use, load movement, patient movement, anchors, mechanical advantage systems, tensioned systems, artificial high directionals, and related activities can be hazardous.
RLA does not control the environment in which a user may apply information learned through RLA.
RLA does not inspect or approve a user’s equipment, anchors, ropes, connectors, structures, terrain, systems, personnel, work site, rescue site, training site, operating procedures, or methods.
RLA does not supervise field operations performed by users.
The user is responsible for making appropriate operational decisions and for obtaining competent hands-on training, supervision, equipment inspection, system evaluation, hazard assessment, and authorization before participating in or directing technical rescue or rigging activities.
Users are responsible for complying with applicable:
- laws and regulations;
- AHJ requirements;
- employer and agency requirements;
- departmental SOPs and SOGs;
- equipment manufacturer instructions and limitations;
- inspection and retirement criteria;
- training and qualification requirements; and
- applicable professional or industry standards.
Access to or completion of RLA educational material does not itself authorize or qualify a person to perform any particular operation.
8. ACKNOWLEDGMENT OF HAZARDS
By using RLA and agreeing to this Agreement, you acknowledge that technical rescue, rigging, work at height, rope systems, mechanical systems, equipment use, training exercises, and related activities may expose participants and others to foreseeable and unforeseeable hazards.
Such hazards may include, without limitation:
- falls from height;
- falling objects;
- dropped or uncontrolled loads;
- rope failure;
- equipment failure;
- connector failure;
- anchor failure;
- structural failure;
- system instability;
- unintended movement;
- shock loading;
- excessive or unexpected forces;
- improper system geometry;
- improper equipment selection or configuration;
- equipment misuse;
- environmental hazards;
- terrain hazards;
- human error;
- communication failure;
- inadequate supervision;
- incorrect judgment; and
- improper application or interpretation of educational information.
These and other hazards may result in property damage, financial loss, serious bodily injury, permanent disability, or death.
You acknowledge that no online educational platform can identify or eliminate every risk that may arise in an actual training, work, rescue, emergency, or operational environment.
9. ASSUMPTION OF RISK
To the fullest extent permitted by applicable law, you knowingly and voluntarily assume the risks inherent in your decision to participate in technical rescue, rigging, work-at-height, training, practice, operational activities, or other activities in which you apply or attempt to apply information obtained through RLA.
You understand that RLA cannot determine whether a particular system, technique, configuration, piece of equipment, anchor, environment, team, or operational decision is appropriate for circumstances outside RLA’s direct control.
You accept responsibility for evaluating those circumstances before acting.
You acknowledge that the decision to use information obtained through RLA in an actual training, work, rescue, emergency, recreational, instructional, or operational environment is your decision or the decision of the organization responsible for that activity.
You assume the risks associated with that application to the fullest extent permitted by law.
10. WAIVER AND RELEASE OF LIABILITY
To the fullest extent permitted by applicable law, you agree to waive and release claims against Red Ibex Solutions, Inc., Rigging Lab Academy, and their respective owners, officers, directors, employees, contractors, instructors, content contributors, agents, affiliates, successors, and assigns (“Released Parties”) arising from injuries, damages, losses, or other consequences resulting from your voluntary application or use of RLA educational content in technical rescue, rigging, training, work-at-height, or related activities.
To the extent permitted by applicable law, this waiver and release includes claims alleging ordinary negligence associated with educational content, instruction, demonstrations, materials, or the user’s application of such information.
This waiver and release does not apply to liability that cannot lawfully be waived or released.
Nothing in this Agreement is intended to waive any right or remedy where such waiver is prohibited by applicable law.
You acknowledge that the purpose of this Section is to allocate responsibility for risks arising when educational information is taken from the RLA learning environment and applied to equipment, personnel, systems, circumstances, or environments that RLA does not supervise or control.
11. Limitation of Liability
To the fullest extent permitted by law, RLA and the Released Parties shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to use of RLA services or content.
This includes, without limitation, loss of income, lost profits, loss of business opportunity, loss of data, interruption of business, or other consequential economic loss.
Except for liability that cannot legally be limited or excluded, RLA’s aggregate liability arising from access to or use of RLA services shall not exceed the amount actually paid by the claimant to RLA for the applicable membership or service giving rise to the claim during the twelve months immediately preceding the event giving rise to the claim.
Nothing in this Section expands liability otherwise waived, released, excluded, or limited under this Agreement.
12. Indemnification
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Red Ibex Solutions, Inc., RLA, and the Released Parties from third-party claims, liabilities, damages, losses, and reasonable costs arising from:
- your unauthorized or unlawful use of RLA content;
- your violation of this Agreement;
- your infringement of intellectual property or other rights;
- your unauthorized modification, republication, redistribution, or representation of RLA materials;
- your instruction, supervision, or direction of another person based upon your own application or interpretation of RLA content; or
- activities conducted by you or your organization outside RLA’s supervision or control.
This provision does not require indemnification for liability that cannot legally be transferred or indemnified.
13. Organizational and Employer Responsibility
Organizations purchasing or providing RLA access to employees, members, students, responders, instructors, or other users remain responsible for their own training programs, operational authorization, competency determinations, supervision, staffing, policies, equipment, recordkeeping, and regulatory compliance.
RLA does not become the AHJ, employer, supervisor, training officer, incident commander, safety officer, evaluator, or certifying authority merely because an organization purchases or uses RLA educational resources.
An organization’s use of RLA does not transfer to RLA responsibility for determining whether an individual is qualified or authorized to perform a task.
Organizational users are responsible for determining how RLA content fits within their own policies, procedures, standards, competency requirements, and training programs.
Where an organization provides or administers a user’s RLA membership, certain account and training information may be available to authorized administrators of that organization as described in the privacy provisions below.
14. Third-Party Products, Services and Links
RLA may reference, demonstrate, discuss, link to, or integrate products, equipment, manufacturers, websites, software, payment processors, video platforms, forms, services, or resources provided by third parties.
Such references are provided for educational, operational, or administrative convenience and do not transfer responsibility for those third parties to RLA.
Third-party products and services are subject to their own terms, warranties, instructions, privacy practices, limitations, and safety requirements.
Users are responsible for reviewing and complying with applicable manufacturer instructions and third-party terms before using third-party products or services.RLA is not responsible for the independent acts, omissions, security practices, availability, or content of third-party providers.
15. Disclaimer of Warranties
RLA services and content are provided on an “as is” and “as available” basis to the fullest extent permitted by law.
RLA endeavors to provide useful and accurate educational information but does not warrant that every item of content will be complete, error-free, suitable for every circumstance, continuously available, or consistent with every jurisdiction, employer practice, manufacturer recommendation, or organizational procedure.
RLA does not warrant or guarantee any particular operational, professional, financial, safety, employment, qualification, certification, or training outcome.
RLA disclaims warranties, express or implied, to the extent permitted by applicable law.
PRIVACY AND DATA PRACTICES
This Section and Sections 17 through 25 constitute the privacy provisions of this Agreement.
RLA collects, uses, stores, and discloses personal information as reasonably necessary to operate the website, create and maintain accounts, provide memberships and educational services, process transactions, communicate with users, maintain security, improve services, comply with legal obligations, and administer organizational memberships.
The information RLA collects depends upon how a user interacts with RLA.
By accepting this Agreement, you acknowledge the data practices described in these Sections. Where applicable law requires a separate, optional consent for a particular data practice, that consent will be requested separately and will not be implied solely from acceptance of this Agreement.
1. Information We Collect
RLA may collect information that users provide directly, including:
- name;
- email address;
- mailing or billing address;
- telephone number;
- account credentials;
- organization, department, company, or agency affiliation;
- membership information;
- billing and transaction information;
- course enrollment and completion information;
- communications with RLA;
- support requests;
- survey, form, or questionnaire responses; and
- other information voluntarily submitted by the user.
RLA may also automatically receive information concerning use of the website and services, including:
- Internet Protocol address;
- browser and device information;
- operating system information;
- login and session information;
- pages or content viewed;
- course activity;
- referring and exit information;
- approximate geographic information derived from technical data;
- cookie and similar technology identifiers; and
- website interaction and performance data.
RLA does not require users to provide information that is unnecessary to the service being requested.
2. How We Use Your Personal Information
RLA may use personal information to:
- create and administer user accounts;
- authenticate users;
- provide membership and course access;
- process and document transactions;
- maintain subscription and billing records;
- provide customer service and technical support;
- maintain course and completion records;
- administer organizational memberships;
- communicate service, account, billing, security, and administrative information;
- send marketing communications where permitted;
- improve courses, website functionality, and user experience;
- understand service usage;
- prevent fraud, misuse, unauthorized access, and security threats;
- enforce this Agreement;
- protect RLA, its users, and third parties;
- comply with legal, regulatory, accounting, and tax obligations; and
- establish, exercise, or defend legal claims.
RLA may use aggregated or de-identified information for analytics, planning, research, and service improvement where that information does not reasonably identify an individual.
3. Cookies, Analytics and Tracking Technologies
RLA may use cookies and similar technologies to operate the website and understand how users interact with RLA services.
These technologies may be used for purposes including:
- maintaining login sessions;
- remembering settings and preferences;
- maintaining website functionality;
- preventing fraud and improving security;
- measuring website and course performance;
- understanding user interactions;
- analytics; and
- marketing or advertising functions where used and legally permitted.
Some technologies may be provided by third-party service providers.
Where applicable law requires user choice or consent for nonessential cookies or similar technologies, RLA may provide tools allowing users to manage those choices.
Users may also be able to control certain cookies through browser settings, although disabling necessary cookies may affect website functionality.
4. Service Providers and Data Sharing
RLA may disclose personal information to service providers and contractors that assist RLA in operating its business.
These may include providers supporting:
- website hosting;
- membership administration;
- payment processing;
- email delivery;
- customer communications;
- video and educational content delivery;
- forms and surveys;
- analytics;
- data storage;
- security;
- accounting;
- legal compliance; and
- other operational services.
RLA may also disclose information where reasonably necessary to:
- comply with law, regulation, subpoena, court order, or other legal process;
- protect the rights, property, or safety of RLA, its users, or others;
- investigate fraud, security incidents, or violations of this Agreement;
- establish, exercise, or defend legal claims; or
- complete a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.
RLA does not sell personal information for monetary consideration.
If applicable law treats particular analytics, advertising, or technology disclosures as a “sale,” “sharing,” or similar regulated activity, users may exercise any applicable statutory opt-out rights.
5. Payment and Transaction Information
Payment transactions may be processed through third-party payment processors.
RLA may receive and retain transaction information such as:
- purchaser name;
- billing address;
- transaction amount;
- membership purchased;
- payment status;
- payment method type;
- transaction identifiers;
- renewal information; and
- limited payment-related information supplied by the payment provider.
Full payment card information may be collected and processed directly by the applicable payment processor rather than stored by RLA.
Payment providers maintain their own security and privacy practices and may process information according to their own terms and legal obligations.
6. Data Security and Retention
RLA uses reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, or destruction.
No website, network, transmission method, or storage system can be guaranteed to be completely secure.
Users are responsible for protecting their passwords and account credentials and for promptly notifying RLA of suspected unauthorized access.
RLA retains personal information for as long as reasonably necessary to:
- provide services;
- maintain membership and training records;
- administer accounts;
- comply with legal, tax, accounting, insurance, and regulatory obligations;
- resolve disputes;
- prevent fraud;
- enforce agreements; and
- protect legitimate business interests.
Retention periods may vary according to the nature of the information and the purpose for which it is maintained.
7. User Privacy Rights and Requests
Depending on a user’s location and applicable law, a user may have rights concerning personal information, including rights to:
- request access to personal information;
- request correction of inaccurate information;
- request deletion of certain information;
- obtain a copy of certain information;
- request information regarding categories of information collected or disclosed;
- opt out of certain uses or disclosures where required by law; and
- appeal certain decisions concerning privacy requests where applicable.
RLA may need to verify a request before acting on it.
Certain information may be retained or a request may be denied where permitted or required by law, including where information is necessary to provide an active service, maintain records, prevent fraud, fulfill legal obligations, or establish or defend legal rights. Authorized agents may submit requests where permitted by applicable law and subject to appropriate verification.
8. Marketing Communications and Preferences
DRLA may send users information relating to memberships, courses, educational resources, company updates, and other RLA offerings where permitted by law.
Users may unsubscribe from promotional email communications through the unsubscribe mechanism included in those communications or by contacting RLA.
Opting out of promotional communications does not prevent RLA from sending non-promotional communications reasonably necessary to administer an account or membership, including billing notices, security notices, service communications, transactional messages, or legally required notices.
9. Children and Age Requirements
RLA services are designed primarily for adults and professionals involved in technical rescue, rigging, training, education, or related activities.
RLA does not knowingly solicit personal information from children in violation of applicable law.
A person who has not reached the age at which they may independently enter into this Agreement under applicable law may use RLA only with the involvement and authorization of a parent, legal guardian, employer, school, agency, or other legally authorized responsible party as applicable.
If RLA learns that personal information has been collected from a child contrary to applicable law, RLA may take reasonable steps to delete or otherwise address that information.
10. Suspension and Termination of Access
RLA may suspend, restrict, or terminate access where reasonably necessary because of:
- violation of this Agreement;
- unauthorized sharing or redistribution of content;
- misuse of an account or membership;
- fraudulent or unlawful activity;
- interference with RLA systems or security;
- nonpayment; or
- conduct materially harmful to RLA, its systems, intellectual property, or other users.
Termination of access does not extinguish payment obligations already incurred.
Termination does not affect provisions of this Agreement intended to survive termination.
27. Force Majeure
RLA shall not be responsible for delay, interruption, or failure to perform caused by events beyond its reasonable control.
Such events may include natural disasters, fire, severe weather, governmental action, war, civil disturbance, telecommunications failures, internet outages, hosting failures, cyber incidents, utility failures, labor disruptions, failures of third-party platforms or services, or similar events beyond RLA’s reasonable control.
28. Changes to This Agreement
RLA may revise this Agreement from time to time.
The current version will be posted with an updated effective date.
Where a material change requires renewed affirmative consent under applicable law, or where RLA determines renewed acceptance is appropriate because of the nature of the change, users may be required to accept the revised Agreement before continuing to access affected services.
Changes will apply prospectively unless otherwise permitted by applicable law.
Continued use alone will not substitute for affirmative acceptance where applicable law requires affirmative consent.
29. Governing Law and Jurisdiction
This Agreement shall be governed by and construed under the laws of the State of Oregon, without regard to conflict-of-law principles.
To the extent permitted by law, any legal action arising from or relating to this Agreement or RLA services shall be brought in a court of competent jurisdiction located in Oregon.
Nothing in this Section prevents application of a law, venue, or jurisdictional right that cannot legally be waived.
30. Severability
If any provision of this Agreement is determined to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by law or, where appropriate, severed from the Agreement.
The remaining provisions shall continue in full force and effect.
Where legally permissible, an unenforceable provision may be construed as narrowly as necessary to accomplish its lawful purpose.
31. No Waiver of Contractual Rights
RLA’s failure or delay in exercising any right or enforcing any provision of this Agreement does not constitute a waiver of that right or provision.
A waiver of one breach or circumstance does not constitute a waiver of any subsequent breach or circumstance.
Any waiver by RLA must be express.
32. Entire Agreement
This Agreement, together with any purchase-specific or organizational terms expressly presented and incorporated at the time of purchase, constitutes the agreement governing your access to and use of RLA.
The privacy provisions contained in Sections 16 through 25 form part of this same Agreement and are not a separate agreement.
If an organization has entered into a separate written agreement signed by Red Ibex Solutions, Inc., that agreement will control only to the extent it expressly conflicts with this Agreement.
No oral statement, informal communication, advertisement, website description, or prior version modifies this Agreement unless incorporated through a written amendment or revised Agreement.
33. Survival of Certain Provisions
The provisions concerning intellectual property, safety and user responsibility, acknowledgment of hazards, assumption of risk, waiver and release, limitation of liability, indemnification, privacy obligations, organizational responsibility, governing law, and any other provisions that by their nature are intended to survive shall remain effective after cancellation, termination, expiration, or cessation of access to RLA.
34. Contact Information
Questions concerning this Agreement, RLA services, account matters, or privacy requests may be directed to:
Red Ibex Solutions, Inc. / Rigging Lab Academy
14177 SW Ridge Place
Terrebonne, Oregon 97760
Email: info@rigginglabacademy.com