Terms and conditions
Effective Date: January 2025
Welcome to Rescue Response Gear. This website is operated by Red Ibex Solutions Inc. Throughout the Site, the terms “we,” “us,” and “our” refer to Rescue Response Gear. By accessing or using our website and purchasing our products or services, you agree to the following terms and conditions.
1. General Conditions
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence. We reserve the right to refuse service to anyone for any reason at any time.
2. Products and Services
Rescue Response Gear specializes in selling rigging and rope rescue equipment and providing online training for rescue professionals.
- Accuracy of Information: While we strive to provide accurate product descriptions, we do not guarantee that product descriptions or any other content on the Site is error-free.
- Product Availability: All products are subject to availability. We reserve the right to discontinue or change the pricing of our products at any time without notice.
3. Pricing and Payment
- All prices are listed in USD unless otherwise stated.
- Payment methods accepted include Debit/Credit Cards, PayPal, Net 30 terms (for those who qualify).
- For more information on Net 30 terms, please visit this page: https://rescueresponse.com/net-30-registration-form
- Rescue Response Gear is not responsible for additional bank fees, currency exchange fees, or taxes.
4. Shipping and Delivery
- Orders are shipped to the address provided at checkout. Please ensure accuracy as we are not liable for lost or delayed deliveries due to incorrect information.
- Shipping times are estimates and may vary based on location and shipping method.
5. Returns and Refunds
- Equipment: Returns are accepted within 30 days of purchase if the item is unused and in original packaging. Proof of purchase is required.
- Online Training: Refunds for online courses are only available if the course has not been accessed.
- To initiate a return, please contact us at info@rescueresponse.com
6. Online Training
- Purchased training courses are non-transferable and intended for the registered user only.
- Rescue Response Gear reserves the right to revoke access to training materials in cases of misuse or copyright infringement.
7. Disclaimer of Liability
Rescue Response Gear provides equipment and training to professionals. It is your responsibility to ensure that all products are used in accordance with manufacturer instructions and applicable regulations. We are not liable for injuries, damages, or losses resulting from misuse, oversight or ignorance.
8. Intellectual Property
All content on this Site, including images, logos, and text, is the property of Rescue Response Gear and protected by intellectual property laws. You may not reproduce or distribute this content without written permission.
9. Changes to the Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site constitutes acceptance of the modified Terms.
Privacy Policy
Effective Date: January 2025
At Rescue Response Gear, we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our Site.
1. Information We Collect
We may collect the following information:
- Personal Information: Name, email address, shipping address, phone number, and payment information.
- Usage Data: IP address, browser type, and browsing behavior for improving our services.
2. How We Use Your Information
We use your information to:
- Fulfill orders and provide customer support.
- Improve our products, services, and website.
- Send updates, promotional offers, or important notices.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data with trusted service providers (e.g., shipping carriers, payment processors) solely for business purposes.
4. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
5. Data Security
We implement reasonable measures to secure your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.
7. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from minors.
8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Opt-out of marketing communications.
To exercise these rights, please contact us at [Contact Email].
9. Changes to This Policy
We reserve the right to update this Privacy Policy. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
Rescue Response Gear
PO Box 588
Email: info@rescueresponse.com
Phone: 541-275-5658
